Is it just me or has customer service done a total nose dive recently? You would think that companies would be trying to do an even better job of customer service with the economy the way that it is, but I have been SO disappointed. Within the last week, I have had TWO orders canceled without a single word from the companies. I made an order with Office Depot and one with Cabela's, and though both orders were canceled, neither company sent me an email to let me know. So...I was checking the mail daily waiting for my items to arrive, and I finally had to call THEM to ask about the orders. Now, these are pretty big companies, and all I got was an "I'm sorry for the inconvenience"...a very insincere apology at that. I realize that you have to expect that orders will be canceled when you take part in some of these amazing deals, but... is it too much to ask that you can be notified when you aren't going to receive the items? Shouldn't that be the least I can ask for?
Unfortunately, that's not all that I've experienced in the last week with poor customer service. The worst was from Sensio. I was one of the lucky people who bought one of the Bella Kitchen crock pots last year...you know, the ones that ended up catching on fire in some consumers' homes! Now, I bought mine on Black Friday, so I got a great deal. However, that doesn't mean that the company can just write off all responsibility for their product. Not only did they require that I pay to have the cord shipped to them, but they also only refunded what you paid for the crock pot instead of replacing the defaulty ones with a good product (which means those of us who decided to go with their product vs. another one are now out a crock pot). I explained to them that because of the way that they arranged the refund process, I was out the money that it cost to ship the cord to them because they only refunded what I paid for the crock pot (no tax refund either). It wasn't my fault that they outsourced to China and the crock pot caught on fire in some homes, so it shouldn't be my responsibility to make the situation right. And it shouldn't be the customer that is out money because of their mistake. I called to talk to Sensio about it, and was given a ticket number and told I'd receive a call back. Haven't heard from them since...
Well, I guess I at least know which companies I WON'T be supporting anymore. I'm just disappointed because I really, really expected better. I'm sorry if this sounds a little angry because I know it doesn't matter in the grand scheme of things, but still...I feel cheated.
Have you had any similar (or completely opposite) experiences lately? Check out this post by My Frugal Adventures to hear about how Piperlime truly went above and beyond for one of their customers! I'm impressed!